WHEN WILL MY ORDER ARRIVE?
Production on most items is 5 business days + shipping. Commissioned pieces could take up to 6 months for completion and shipping. You can reach out with questions any time by texting 704-307-0522 or emailing jwclewell [at] gmail [dot] com.
CAN I PICK UP AT YOUR STUDIO?
Original paintings may be picked up at my studio in Huntersville, North Carolina and can be arranged by contacting me at 704-307-0522 or emailing jwclewell [at] gmail [dot] com. All of my print orders are produced and shipped from my amazing fine art printing partner. Due to the gazillion size and style options I offer, I don’t keep inventory at the studio.
CAN I CANCEL OR CHANGE MY ORDER?
Unless your order has already gone into production you can cancel it. Typically orders go into production the next business day but sometimes the same day depending on the order time. Please contact me as soon as possible if you need to cancel your order by texting 704-307-0522 or emailing jwclewell [at] gmail [dot] com.
DO YOU HAVE A RETURN/EXCHANGE POLICY?
I want you to LOVE your artwork! We will provide a no-charge replacement or refund for any quality issues. We may request photos of the damage or to have the order returned to us and would provide a return shipping label. We will provide a refund or a no-charge replacement for any orders damaged in shipping. For a refund or replacement, please contact me by texting 704-307-0522 or emailing jwclewell [at] gmail [dot] com.
WHAT IS THE DIFFERENCE BETWEEN A PRINT AND AN ORIGINAL?
PRINTS: A print is a very high-quality reproduction of an original painting. My prints are created by taking very high-resolution photographs of my original paintings, and then printing them onto museum-quality, archival papers and other materials.
LIMITED EDITIONS: A limited edition is typically hand-signed and numbered, personally by me. For some limited editions, I will offer personalization by writing the name of a gift recipient. Often limited editions will include extra goodies that pertain to that specific piece as well. Sometimes limited editions have a very specific number of pieces produced, and sometimes they are limited by the amount of time I make them available.
SPECIAL EDITIONS: A special edition is a print without a limited quantity or timeline that is personally hand-signed, numbered or otherwise personalized by me.
ORIGINALS: An original painting is just that – a one-of-a-kind painting, done completely by hand by me, Jason. Original paintings vary in size and material.
HOW DO I CONTACT CUSTOMER SUPPORT?
You can reach out at any time by texting me at 704-307-0522 or emailing jwclewell [at] gmail [dot] com.
HOW CAN I KEEP UP WITH YOUR NEW WORK?
Follow me on social media and scroll down to the footer to subscribe to my email list for exclusive offers and first dibs on new work.
SUNLIGHT AND FADING?
Unlike plants, art doesn’t fare well in the sun. Over time, direct sunlight can fade or damage the piece, so try not to place a cherished piece on an always-bright wall.
A good rule of thumb is to leave your most valuable pieces out of bathroom and kitchen areas that experience a variety of humidities (and marinara splatters). Over time this can damage or warp your art. Canvases and canvas prints are stretched around a wooden frame, so they are susceptible to dramatic changes in humidity as well. If your home has heating and AC and you don’t live in an incredibly humid climate, you’re otherwise good to go.
CLEANING AND DUSTING?
Originals: you may gently dust the front and sides with a dry feather duster. Do not rub or wipe across the piece with your hands, and obviously don’t use anything wet or spray anything onto the piece, as it may damage the paint or erase lines of ink and graphite on the piece, as well as dimpling the canvas.
Canvas prints: same applies, you may gently dust it with a feather duster but don’t rub the surface with a cloth, and don’t spray anything on it as it could damage the image and dimple the canvas.
Framed glass prints: you may clean the glass with Windex or other glass-suitable cleaners.
Acrylic and metal prints: treat it like your TV or your eyeglasses and wipe very gently with a microfiber cloth, the surface can be scratched otherwise.